New York Responsible Gambling Rules for License Holders

Responsible Gambling Obligations for New York License Holders

New York does not apply one identical responsible-gambling checklist to every license holder. Requirements depend on the type of gaming license and the rules that govern it. For example, sports-wagering operators must maintain a public webpage dedicated to responsible play and link to it from their website and wagering platforms.

1. Make Responsible-Play Information Easy to Find

A responsible-play page should be easy for customers to reach while they are considering or placing a wager. For a sports-wagering operator, New York’s rule specifically requires a public page and links to it from the operator’s website and mobile application or other wagering platform.

2. Direct Customers to Support and Self-Exclusion Resources

License holders should make it clear where customers can seek help. New York offers free, confidential problem-gambling support through the HOPEline at 1-877-8-HOPENY (1-877-846-7369), as well as a voluntary self-exclusion program. For example, an operator’s responsible-play page can provide the hotline number and explain how customers can find information about self-exclusion.

3. Check the Rules for Each License Type

The exact duties vary across gaming sectors, so a requirement for a sports-wagering operator may not automatically apply in the same way to another license holder. Businesses should identify the rules tied to their specific license and make sure their customer-facing information and practices meet those requirements.

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